Shipping & Returns

SHIPPING

Postersigns.com is a U.S. based company with printing and shipping location in Port Washington, Long Island, NY.  We ship worldwide and packages shipped outside of the country of U.S. may be charged a duty based on the receiving country’s import tax. Delays can occur depending on your country of origin due to customs. Postersigns.com is not responsible for the payment of this fee or any delay caused by customs.

Postersigns.com utilizes third-party carriers to deliver orders and it is not liable for delivery problems. Postersigns.com makes no guarantee about time in transit of any shipping method. If you do not receive an order by the expected delivery date, or it arrives damaged, you should email customerservice@postersigns.com or call (516) 883-2795 and include invoice number.

Except for the foregoing limitations, Postersigns.com shall make commercially reasonable efforts to make sure that products ordered before 2:00 pm Eastern Time will be delivered on or up to the date you choose during the checkout process. Postersigns.com’ cutoff time of 2:00 pm EST is based on the time we receive notification of a payment clearing, and order acceptance in our production system. Therefore, please avoid placing orders close to cutoff time to avoid delays. Orders placed on hold for any reason may encounter delayed deliveries.

Postersigns.com may have a shortage discrepancy of up to 5% on products. If this occurs, we will grant a prorated store credit, refund or reprint for the number of cards up to the selected quantity. Postersigns.com uses multiple printing presses (offset and digital) thus resulting in variances from order to order. We make reasonable attempts to utilize same type presses to fulfill orders on same invoice, but we cannot guarantee it.

Refused or undeliverable orders that are on time are not Postersigns.com responsibility and these are not subject to reprint, store credit or refund. Orders returned without an RMA to Postersigns.com as undeliverable may be recycled or eligible for reshipment based on the reason of the failed delivery attempt. Please contact us via e-mail at customerservice@postersigns.com or by phone at (516) 883-2795 within 14 days of the scheduled delivery date.

If an order is delayed as a result of the fault of Postersigns.com, the sole remedy shall be that Postersigns.com may (a) upgrade of shipping type, (b) compensation of the shipping difference paid in the form of a store credit or refund. Postersigns.com must be contacted via e-mail at customerservice@postersigns.com or by phone at (516) 883-2795 within 5 days of the scheduled delivery date. Postersigns.com has five business days from the time of notification to respond with one of the resolutions below:

Lost Packages

When a package is lost in transit, Postersigns.com will, at its option, reprint with the same production terms or issue compensation.

If the package is located by the carrier it will be rerouted to the customer promptly upon discovery. However if customer receives both original and reprint, customer will be required to pay for the reprint or return at Postersigns.com’ cost. Shipping carriers typically require 10 business days for refund of shipping costs.

If the package is not found, Postersigns.com will require confirmation from the carrier prior to issuing compensation.

Damaged Packages

When packages are damaged in transit, Postersigns.com will reprint with the same production terms or issue compensation. Customer will be required to provide package and contents to carrier.

DEFECTIVE PRODUCTS

Postersigns.com must be contacted via e-mail at customerservice@postersigns.com or by phone at (516) 883-2795 within 7 days of receiving your order. Postersigns.com require fanned out photos to show a sampling of the defective product from the front, middle, and end of the package(s) prior to taking any action.

If the product is not deemed defective, and customer chooses to keep the product, Postersigns.com can issue a 25% store credit for the product cost towards a future order. If the product is deemed defective, and of Postersigns.com error, we will reprint the order with the same delivery terms ordered.

Since each order is custom made to customer and has no re-sale value, All Sales Are Final. Full refunds are only authorized with a Return Merchandise Authorization (RMA) Label based on Manager discretion. Postersigns.com will issue a RMA number so the defective product can be returned for a full refund, but Postersigns.com is not responsible for added pick-up or service fees. Orders that are returned without prior authorization will not be eligible for compensation. All authorized RMAs will go through a Quality Control check prior to the compensation being issued. All defective merchandise, including any and all reprints of the defective set(s) must be returned with an RMA in order to receive a full refund on the defective product ordered.

Postersigns.com does not offer any compensation for customer errors under Limited Warranty for Products Ordered.

CREDIT / REFUND

If the Product is found to be defective and you request a reprint, Postersigns.com will reprint at no charge with the same production and delivery terms extending from the time of resolution. Postersigns.com may require samples and photos of the defective product prior to taking any action.

If a print is defective because of Postersigns.com error, then you may contact Postersigns.com to request a reprint, an in-store credit, or refund. Postersigns.com must be contacted via e-mail at customerservice@postersigns.com or by phone at (516) 883-2795 within 7 days of receiving your order. Postersigns.com may issue a RMA number so the defective product can be returned for a full refund, but Postersigns.com is not responsible for added pick-up or service fees. Postersigns.com reserves the right to request samples or photos of the defective product before issuing a RMA. Orders that are returned without prior authorization will not be eligible for compensation. All authorized RMAs with in-store credits or refunds will go through a Quality Control check prior to the in-store credit or refund being issued. All defective merchandise must be returned if an RMA is required for an in-store credit or refund to be issued.

Postersigns.com does not offer refunds for any and all customer errors. Please see Terms of Service Section 3.

Postersigns.com does not refund, cancel or credit if the Service failure or defect is caused, in whole or in part, by acts of God, weather conditions, environmental or dangerous goods incidents, perils of the air, public enemies, public authorities acting with actual or apparent authority, acts or omissions of customs officials, authority of law, quarantine, riots, strikes, work stoppages or slowdowns, or other labor disputes or disturbances, civil commotions or hazards incident to a state of war, local or national disruptions in ground or air transportation networks or systems due to events beyond our control, disruption or failure of communication and information systems, disruption or failure of utilities, or other circumstances beyond our control.